Pros
I work with amazing people. As long as you are learning and growing in your role, you are engaged. You can voice your concerns to leadership without reprimand, as long as you word it the right way. I have decent pay for working in a call center. There are good benefits and a 401k match.
Cons
There is no long-term career growth, unless you get promoted early and often. If you are extremely good at what you do, you will have difficulty moving up out of that role. You must watch how you word your concerns. At this point, they asked specialty queues to multi-task and take on additional roles. Morale is very low in my department as a result. Our handsets are outdated. We struggle to keep up with the rest of the industry. The scheduling is terrible.