4.0
Jun 28, 2010
Current employee
Waukesha, WI
Recommend
CEO approval
Business Outlook
Pros
The call-center environment is a very fun place to be at times. The training was a blast. It doesn't hurt that you were paid your hourly wage for the 6 weeks of training. If you're big on feedback, US Cellular is the place for you.
Cons
US Cellular is going through "Quality Evolution" to better the customer service. It becomes very annoying when listening to the feedback from your coaches. The customers honestly will never ever know that the company is doing this "Quality Evolution". They are only interested in why their bill is so high. The expectations of good customer service varies from leader to leader. What would be exceptional to one coach would end up being completely unacceptable to another leader.