Great work culture - Universal Bilingual Customer Service UScellular Employee Review

5.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

USCC is a place where people are supportive of one another and their customers.

Cons

Customer service wears people out. The company has Universal departments that are trained in pretty much everything; however, the compensation isn’t higher than a regular department, in other words the work load and pressure is higher but the pay isn’t.

Explore other reviews about UScellular

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a good company to work for.

Cons

They were boughtout by a competitor

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pretty chill on slow days.

Cons

The actual breakdown of the bonuses just meeting quota isn't all that much for the effort put in. That said when you actually do exceed quota the extra cash feels extremely worth it!

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