Not as flexible as the say - Customer Service UScellular Employee Review

2.0
Mar 21, 2022
Recommend
CEO approval
Business Outlook

Pros

WFH pay not awful ,some coaches were not bad

Cons

Lie about company being into work life balance,coaches not able to be reached when needed .You are to call escalation or associates questions lines ,which which half time would just ring and ring while customers waited for you to get help

Explore other reviews about UScellular

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a good company to work for.

Cons

They were boughtout by a competitor

4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pretty chill on slow days.

Cons

The actual breakdown of the bonuses just meeting quota isn't all that much for the effort put in. That said when you actually do exceed quota the extra cash feels extremely worth it!

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