Great People, Great Product, But Like any Start-up, builds Structure while generating Chaos as it Grows - Community Operations Manager Uber Employee Review

5.0
Feb 2, 2017
Recommend
CEO approval
Business Outlook

Pros

- Most Intelligent, Talented, and Diverse set of individuals you can work with - Training and access to resources will help you learn and grow in whichever field you're from - Everyone's helpful - Folks are passionate about the brand and the product, almost cult-like - Quality/Competence of people is standardized globally-- I've worked with a lot of folks in my position based all over the world and everyone seems to have sound, technical backgrounds and expertise. You'd be hard-pressed to find co-workers who haven't done anything significant prior to entering Uber (not to say there aren't a few who slip through the cracks)

Cons

- As with any other company, as it grows, political environment at work takes a toll on employees (if you're the loudest, you get farther) - Hit-and-miss with immediate managers-- you might get a manager who'll help you maximize your talents, but you'll also work with some who don't care about you except for their own interests - Long hours (well, this is a pro if you're a workaholic), so get ready to have your personal time confused with your work time - Great benefits (free lunch in almost any country where Uber's based at), but need to have higher base salaries for the amount of work you put into the company - You get promoted based on perception-- if you've done what your managers say despite being the wrong way to approach a project/task, then you'll go far-- Even if part of the culture is stepping on toes, once you start lobbying for what's right, if your co-workers don't like you, it's easy to get isolated from the rest - You have to build while on-the-fly-- if you're someone who has to think for a long time and assess a situation before you act on it (even if it's the right thing to do sometimes), don't bother applying. You won't fit in and a lot of people/projects will pass you by

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Uber Response
9y
Thank you for the honesty and candor in this review -- your feedback is invaluable as we build action plans to address the consistent themes we hear through sites like Glassdoor. I completely agree on your points regarding the quality, passion, and expertise of the people we work with every day; the enthusiasm of everyone at Uber is infectious and motivating. Regarding your cons, I think many are a result of the pace in which we grew as a company, but as I mentioned, taking action on the consistent cons we hear is a major focus area for our team. Thanks again!

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Freedom to work when you want.

Cons

Hours can be long and sometimes the best money is not at the ideal time

5.0
Jan 6, 2016
Recommend
CEO approval
Business Outlook

Pros

I love being able to work around truly passionate people who are ready to change the world. The culture is great, free snacks and food is big plus. I had the opportunity to take ownership of projects within my first month

Cons

The hours are much longer than any other job I've worked in, but this is expected to change as we continue hiring more help

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Uber Response
10y
Great review, thank you!
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