Pros
Meeting people from all over the world and helping them is an amazing opportunity. Being the only point of contact that is in-person often means you are also the "last line of defense," which means you are an alternative way to make the Drivers in your community feel better in ways that might have frustrated them until they meet with you.
Cons
The training process is not where it should be and nearly everyone seems to have a bumpy ride on their way to getting the hang of things, which can be daunting. Also, because you are often the third point of contact for Drivers...many people need to be shown a lot of empathy and understanding, along with being told "bad" news from yet another source. This can make for somewhat uncomfortable and emotional moments for all involved. So if you don't have a lot of patience for people's emotions and a willingness to attempt to deescalate situations through compassion and empathy, this may not be the right place for you. The responsibilities for each location can vary widely and it may not be clear what is expected of you in any given scenario, even though your role is defined in detail. This is sometimes off-putting and can make you feel insecure about what you can, should, cannot, shouldn't, or absolutely NEED to do at any given time. Clarity comes with time and experience.
