Some great employees, however upper management is a joke! - Salon Manager Ulta Beauty Employee Review

1.0
Jul 8, 2011
Recommend
CEO approval
Business Outlook

Pros

It is a great opportunity to grow and develop stylists. With an average of over 2,500 customers a week, there is a lot of opportunity to build your book. Most of the employees are great, they offer more benefits that any salon I have heard of.

Cons

They treat every location as though it should perform as well as their best locations, a nice standard, but unrealistic, especially when some of the locations are placed poorly and circulate a poor demographic. There is no support, just getting yelled at, or talked down to, usually my retail management, who know nothing about hair. There is an overall disrespect for hairdressers at Ulta, the retail staff is encouraged to be active in the salon, yet they continuously overstep their bounds and there is an infestation of the idea that the retail staff know half as much about hair as the licensed hairdressers! The salon module and business plan is extremely flawed, and unless evolved, it will fail. The level and commission system is based purely on revenue generated for the company, and not skill and education, thus losing integrity with the clients that believe they are getting a better service when paying a higher price. Overall, if you really need a job, this isn't a bad place; but I would be cautious before thinking a career is possible here, and a good or bad district manager can make or break your workplace satisfaction with Ulta!

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

No pressure for sales, and less product pushing

Cons

Lots of time on your feet

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discount Gratis is good but having worked for Sephora as well, theirs is way better. Fun customers most of the time

Cons

Glorified babysitter when your team is incompetent Store can quickly become a wreck when one manager isn’t pulling their weight Too many hats in this role and way too overbearing. I thought I’d need to see a neurologist for migraines but it turns out I was just way too stressed in my role. ai. And a big push for more and more ai in the future.

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