Don’t let the hourly wage fool you- the company is a mess. - Merchandising Manager Ulta Beauty Employee Review

1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Hourly rate was high for me but I was lucky- most positions pay do not start as high as mine did, and the company DOES NOT reward good work with higher pay to the best of their financial ability.

Cons

Little to no training. Hours are unsustainable if your commute is over 30 minutes (my commute was 1 hour) during holiday, you could be scheduled as early as 6 am and as late as 10:30 pm, sometimes having to come in to open the next day. District manager and employees above them were classic corporate drones, more akin to robots that never learned empathy or understanding for those around them. All company jargon seems to have been created by a wordsmith attorney, designed to confuse and distract everyone from their poor practices (not budget enough hours for payroll to run the store correctly, close service tickets with zero resolution, building was in disrepair with no significant effort to improve, maintain little to no communication with warehouses and truck drivers to prepare for shipment deliveries). Not once did truck arrive as scheduled in my time as MM at Ulta. It didn’t matter what I did to get my responsibilities done, how much effort I put in, who I emailed, or how many service tickets I submitted- nothing improved. The company continued to make money despite themselves. Leaving Ulta improved my life tenfold and I would advise everyone to look for employment just about anywhere else.

Explore other reviews about Ulta Beauty

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

No pressure for sales, and less product pushing

Cons

Lots of time on your feet

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discount Gratis is good but having worked for Sephora as well, theirs is way better. Fun customers most of the time

Cons

Glorified babysitter when your team is incompetent Store can quickly become a wreck when one manager isn’t pulling their weight Too many hats in this role and way too overbearing. I thought I’d need to see a neurologist for migraines but it turns out I was just way too stressed in my role. ai. And a big push for more and more ai in the future.

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