Serious disconnect in upper management! - Prestige Manager Ulta Beauty Employee Review

2.0
Aug 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Management receives: Comprehensive health, dental, vision, FSA, 401k, vacation, sick days, paid holidays. Mediocre retail discount. 25% retail 50% salon. Steady hours. Retail receives: HA!

Cons

-You are expected to keep your department "clinical clean" yet you have NO payroll of support employees. -Relentless number of tasks, no time to PROPERLY service customers. -You are a cashier at least 4 hours a shift due to payroll cuts. -NO RECOGNITION FOR EXCEEDING YOUR SALES GOALS! -Ridiculous "bonus" program, I provide over $1 million in sales revenue and bonus $2500 a YEAR? -Sr management comes into store once a month, if that, and berates you on everything that is WRONG and NEVER acknowledges the RIGHT. -Corporate is so out of touch with store level operations its SCARY. -Pointless weekly conference calls about petty "in store events" that do NOTHING to entice customers, simply to increase revenue. -As a Prestige manager you are considered a manager yet you have no say so in ANYTHING including the hiring/firing of your own department employees. -Want a promotion? Thats comical! They do not promote from within, external hires, promised interviews for promotions yet never happens. Honestly 2 years ago when I started with this company I could honestly say I was happy. After countless hours, demanding work, obscene "goals," no support, and constant harassment about NPS (What a joke! Customers DO NOT comment on good on bad), Allure and Glamour subscriptions, and "clinical clean" environment has left me disheartened, overworked, unappreciated and unhappy.

Explore other reviews about Ulta Beauty

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

No pressure for sales, and less product pushing

Cons

Lots of time on your feet

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Gratis There are good hard working people that want to do well. I am still there (barely) because I haven’t completely given up that things will be handled/addressed correctly for those not aligned with company vision and expectations. However after 5 years of inaction it’s hard to believe that positive change will actually and maybe just maybe Myself and others that are dedicatedI will be recognized vs taken for granted.

Cons

No furthering development Keep toxic (leaders especially) allowing unacceptable behavior conduct and violation of company code Communication is very poor…it’s inconsistent,For example managers are not provided with direct email accounts so it’s a community email box. This causes a large amount of information to be read by the wrong audience and is not communicated if read by the wrong leader

See reviews by: Helpful|Rating|Date|All