As an Arch Expert there is a nasty catch! - Arch Expert Ulta Beauty Employee Review

1.0
Sep 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Getting tipped for brow bar services. Working at a beautiful counter. Lovely customers for the most part. Lovely coworkers for the most part. The Benefit brand is a fun product line to work with.

Cons

As an Arch Expert you have to meet sales goals and a services goal. That is absolutely fine.There are things that work against you meeting those goals. You also have to help all customers all over the store which eats up your time from meeting those goals and only those goals count. All of the other brands that you sell, all of the other revenue that you make for Ulta goes unaccounted for. Also you are limited to mini makeovers this is counterproductive to your sales goals because you can only spend so much time with each client and only show them a few products. If we were allowed to do a clients make-up fully, you would have the opportunity to let them experience more products and open up the possibility of more sales! The reason behind this is because the salon in the store has a make-up application as a service and this competes with that service. I do not see that many people coming in to get their make- up done and paying for it, clearly we are losing out on money.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

No pressure for sales, and less product pushing

Cons

Lots of time on your feet

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discount Gratis is good but having worked for Sephora as well, theirs is way better. Fun customers most of the time

Cons

Glorified babysitter when your team is incompetent Store can quickly become a wreck when one manager isn’t pulling their weight Too many hats in this role and way too overbearing. I thought I’d need to see a neurologist for migraines but it turns out I was just way too stressed in my role. ai. And a big push for more and more ai in the future.

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