Pros
You will receive a 25% discount on products and 50% discount on salon services. A few times a year, the discount can be as high as 40% off of products and 60% off of salon services.
Cons
Employees in managerial type roles who have no knowledge of cosmetics and lack customer service/people skills. Hours are cut so drastically there are not enough employees to assist customers. This is frustrating for both the customers and employees. Lack of training for employees. Lack of incentives for employees other than employee discount. The pay is very low. Salon services are not paid for at the salon. So the customer has to come and wait in line behind all the retail customers. If the customer wants to add a tip to their charge, a manager has to approve it first. This causes the customer to be inconvenienced as they have to wait around for a manager to come approve their tip.