Pros
Room to advance, encouraging environment, pay is good compared to our competition. Love the gratis! Love working with the customers. For the most part a good work-life balance.
Cons
Ulta needs to consider what cutting hours is doing to their bottom line. No sales people on the floor means that good customers are walking out dissatisfied. Cutting hours in your prestige department is taking sales away from the company. People want and like customer service. So many people are leaving there frustrated and empty handed. Cutting hours also causes Ulta to lose good employees. Managers are often over worked and left alone to do too many tasks that they will never get done or that causes them to lack in their customer service. Ulta also needs to revisit their ideas about what training their employees on new products does for their sales. They have basically taken that away from us and I can definitely see a difference in sales because of it. Just a few simple things to tweek and this would be a 5 star company to work for. Isn't really all about the customer in the end? I think Ulta is forgetting that.