Organization not what it claims to be in values and culture. The organization has outgrown it's structure. - Associate Manager Ulta Beauty Employee Review

2.0
Aug 25, 2014
Recommend
CEO approval
Business Outlook

Pros

The best thing about working for Ulta Beauty is learning about the products, skincare, hair care, and cosmetics and what they are really about, and receiving gratis giving me the ability to see for myself.

Cons

The challenges in working for Ulta Beauty are the fact that the company has higher expectations of workload and customer service duties than they are willing to provide the resources for (ie. payroll hours), and the communication systems are disorganized, inconsistent, and inadequate, and if your district manager is not a good person the company will not listen to you or help you but will back them no matter what. The organization lacks the ability to properly train managers, and some just never get trained for their jobs, causing mass confusion and overwhelmed staff because most everyone is new to the company. Depending on the manager, you can have a work-life balance. Values do not reflect their claims of values and culture. They would be good values if they were exercised.

Explore other reviews about Ulta Beauty

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

sweet company that appreciates their employees, great gratis!

Cons

the hours kind of suck sometimes

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discount Gratis is good but having worked for Sephora as well, theirs is way better. Fun customers most of the time

Cons

Glorified babysitter when your team is incompetent Store can quickly become a wreck when one manager isn’t pulling their weight Too many hats in this role and way too overbearing. I thought I’d need to see a neurologist for migraines but it turns out I was just way too stressed in my role. ai. And a big push for more and more ai in the future.

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