Feels like I work for Walmart - Prestige Manager Ulta Beauty Employee Review

1.0
Jun 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Pros include discount on products and 50% off salon services.

Cons

SOmetimes pay checks have come late. WHen I was first hired I went unpaid for the first few weeks I worked for over three months. Communication is terrible. I tried reaching out to higher management on multiple occasions. Emails were never responded, phone calls were never returned. Additionally, Ulta gives the allusion that it is a fine retailer but operates more like Walmart. Ulta is open regular business hours on all holidays except Christmas day and for the poor employees who are stuck working long hours on holidays they do not get compensated with time and half. There is no room for growth. Only once have I seen someone moved up from within and then their pay was not equally compensated. Usually Ulta hires outsiders with little retail or cosmetic industry skills. They do not provide adequate training for the salon team either. Many of the girls do not know how to perform basic services that are offered. Expectations are high for sales goals yet stores are not supplied with even half the payroll to hit said goals. Clients complain regularly that there are not enough associates to help them. I also work regular shifts where I do not receive a break. This is the norm and upper management has vocally mocked an associate who voiced concern over not receiving a break.They also expect venders to make up for the lack of man power which is not their job. Finally, very little training is given to employees and good luck asking for help.

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5.0
Jul 6, 2026
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Pros

No pressure for sales, and less product pushing

Cons

Lots of time on your feet

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discount Gratis is good but having worked for Sephora as well, theirs is way better. Fun customers most of the time

Cons

Glorified babysitter when your team is incompetent Store can quickly become a wreck when one manager isn’t pulling their weight Too many hats in this role and way too overbearing. I thought I’d need to see a neurologist for migraines but it turns out I was just way too stressed in my role. ai. And a big push for more and more ai in the future.

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