Oct 14, 2022
Ulteig Response
3yThank you for taking the time to write about your current experience at Ulteig. I think you make a fair point about the abundance of work, especially in some areas of the business. We are definitely paying a great deal of attention to the growth-related challenges you mention. There is a lot of work available in the broader marketplace, and we certainly are winning our share. The tight labor market and attrition trends across the industry are a challenge that we are seeing as well. We remain committed to adding staff and increasing our overall capacity to meet the demand. In fact, we’ve hired roughly two new folks for everyone who departs. Additionally, we are partnering closely with our teams and clients to ensure follow-through on our commitments and pursuit of continuous improvement opportunities where appropriate. Ultimately, Ulteig is in it to help our clients be successful, and the overall business is performing well.
With regard to your point about leadership, we definitely have scaled the leadership in line with growth. At a more senior level of leadership, the growth in headcount has been nowhere near the level of the growth of the overall business. The growth in leadership has occurred much more below senior leadership level, especially at the supervisor and manager level. This has been intentional to create more opportunities to coach and mentor team members and build better overall engagement between people leaders and their teams. This also has created a lot of development opportunities for individuals who aspire to take on greater levels of responsibility.
Thanks again for the feedback.