Best job - Customer Service Lead Uncommon Goods Employee Review

5.0
Oct 27, 2013
Recommend
CEO approval
Business Outlook

Pros

There is a ton of communication happening. All employees are sent the management meeting notes, there are quarterly financial reviews with the CEO, and weekly department meetings. Questions and feedback are welcomed at all levels of the company and credit is given where it's due. If I'm having a hard time with something I know that my supervisors and managers will listen to me and help me through it. I haven't been told 'no' when there's something I want to try. Even though some of my ideas failed, I wasn't chastised for it. Instead, I was asked how I wanted to address the problem in a different way. I, like almost the entire team, started as a seasonal employee and I was one of the fortunate few that were kept on year-round. I appreciate that they took a chance on me and I love that I'm being encouraged to learn new things (we all did an Excel training course that lasted for 6 months) and look for ways to improve everything we do for our customers.

Cons

We go from having a very small year-round team to a very large seasonal team, which can be stressful. It's hard to learn 100+ new names and faces and provide feedback and coaching to each one. The review process (360-degree reviews) is time-consuming and I'm not sure how valuable it is.

Explore other reviews about Uncommon Goods

5.0
Oct 29, 2025
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

The management is great and very supportive, pay is good and everyone works great as a team.

Cons

Only a temporary position as the bulk of their business is the last quarter of the year.

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Uncommon Goods Response
8mo
Thank you for taking the time to share your experience with Uncommon Goods! We’re delighted to hear that you enjoyed your time with us and found our management team and work environment to be supportive and collaborative. You’re right - our busiest season is during the holidays, and we bring on many talented freelancers and seasonal team members to help us deliver great experiences for our customers during that time. We truly value the energy and contribution of everyone who joins us for the season and hope that the experience is rewarding and memorable. We appreciate your feedback and wish you the very best in your next opportunity!
4.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pays Good Supervisors are super nice

Cons

Bathroom stinks or are in horrible condition Sometime hire aggrieve and crazy ppl

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Uncommon Goods Response
1mo
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with your supervisors and found our compensation competitive. We also appreciate your raising concerns about the condition of our restrooms. Providing a clean, safe, and comfortable workplace is important to us, and feedback like this helps us identify areas for improvement. As for your comments regarding coworkers, we recognize that every workplace brings together people with different personalities, backgrounds, and working styles. We strive to foster a respectful, inclusive environment where team members can work together professionally and feel supported. We wish you all the best and thank you for your contributions during your time with us.
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