Seasonal Position - Customer Service Exceptions Uncommon Goods Employee Review

Hi! Thank you for your feedback on your time working as part of our Customer Service Exceptions team. We are glad to hear of the positive experience you had and that the compensation was fairly met. We do have a system of monitoring performance in our Customer Service team as we hire Customer Service Coaches and look to train them on this process of assuring quality in our conversations with the customers. Due to a high volume of team members, it may be a different coach is assessing your performance week by week. However, we make sure to train our Coaches as to what standards we look for and what consistency we wish to have in the conversations with our customer. There may be a slight variation at some points but our set up allows for a unique system of reviewing and assessing these conversations. We do thank you again for your feedback though and contributions.