Forget DGS just being bad to its employes, what about the customers??? - Customer Service Agent Unifi Employee Review

1.0
Jul 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Flight benefits, extremely fast work environment, and hard working people who are like family

Cons

Although all the other reviews except the ones the headquarters high-ups posted are correct, there is one major thing missing! The customers! Now, this company IS DELTA. I dont care what anyone says, its Deltas way to control but lower its employee costs. Anyway, thats not to worst part. I worked for Delta and loved my job as well as working with the customers. I still work with those same customers whom I love to work with and care about but now with Delta's DGS Wholly Owned Subsidiary. The pay and the worst management you could ever imagine along with seriously bad organization cause high turnovers. Because of this we have people running the counter who dont know how to do any more then what the Kiosks can do. Even worse, most these people have 0% customer service skills! This means its Delta's customers who are getting the other end of the shaft here! Doesn't Delta care??? This amazing company I loved so much is doing this to the customers and "team members", "internal customers"!

Explore other reviews about Unifi

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful experience at work to serve passengers while maintaining my fitness and health at the same time.

Cons

I found absolutely no downsides; it was a wonderful experience that I hope will happen again and again.

avatar
Unifi Response
18h
Thanks so much for your feedback. We’re glad you enjoy working at Unifi and want to continue ensuring that you have the best experience. We hope you stick with us!
5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Unifi has been a truly rewarding experience. The company provides excellent opportunities for professional growth while fostering a culture built on teamwork, respect, and continuous improvement. Leadership encourages employees to develop their skills and take on new challenges, creating an environment where people can succeed. One of the highlights is the outstanding employee recognition program, which celebrates hard work and makes team members feel valued and appreciated. The company has also made a strong commitment to promoting a healthy work-life balance, allowing employees to excel professionally while maintaining time for their personal lives. It's a positive workplace where people genuinely care about one another and work together to achieve success.

Cons

Every organization has opportunities to continue growing, but Unifi has shown a willingness to listen to feedback and make improvements. Continuing to strengthen communication and collaboration across all levels will only make the company even stronger.

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Unifi Response
1w
Thanks for sharing. We are happy to see you view Unifi as a great place to learn and grow. We hope you stick with us!
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