Do Better! - Analyst United Airlines Employee Review

3.0
Mar 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Severance package isn't half bad. They offer flight benefits after they've released you from employment (workforce reduction). Traveling 1st class is phenomenal when traveling to Europe.

Cons

Standby travel...Beware. It's not the "sell" they want it to be but it's still a pretty cool perk. They use smaller planes that normally oversell. Most employees buy tickets anyway so they can get home. They have too many layover stops in their overly crowded hub locations (ORD, LAX, SFO, DEN, IAH, IAD & EWR). Management is trying to change direction and using workforce reductions to clean house. Technology company that flies planes lack technological forward advances. They have obsolete equipment and their managers are more worried about their office locations and where people sit and who's who, then getting the job done. People don't respond to emails. It's a relationship based environment where emails are ignored if names aren't recognized. Once management likes you, then they'll respond to your emails. Systems do not talk to each other. They have more contractors employed with the company than employees. They have contractors employed with the company for greater than 5 years! Internal movement is nonexistent. I saw one person move to a new position in two years.

Explore other reviews about United Airlines

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

management cares about employees well being.

Cons

Hard to grow if you don't want to move to Chicago

3.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

United is genuinely a good place to work in a lot of ways. The dev side has strong leadership, the work is interesting, and there are real engineers doing real things. When I started, I was proud to tell people where I worked.

Cons

The Quality Engineering org has gone downhill fast since the leadership change about two years ago. It's hard to overstate how much the culture has shifted. The focus now is almost entirely on offshoring roles to India, and the US team has been quietly squeezed—people being nudged toward retirement, others suddenly finding themselves with negative performance feedback after years of solid work. It doesn't feel issue-driven, it feels like a headcount strategy with a polite cover story. On top of that, we spent most of last year implementing process changes that look impressive in a slide deck but don't actually move the needle. Meanwhile, the QE org has drifted away from what the dev leadership is actually trying to build. We're solving problems no one asked us to solve while the real priorities sit on the side. It's frustrating to watch, especially when you know what this team used to be capable of. The day-to-day environment has gotten noticeably toxic. People are checked out, the good ones are looking, and there's a real sense that institutional knowledge is being treated as disposable.

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