You are tied to a phone with only a lunch break. Half the time while you are on the phone you are hearing your supervisor yell “wrap it up we have calls in cue!” Not very professional when you have customers on the phone that can hear that as if you are working in a sweat shop. You are expected to collect payments from patients to hit a monthly goal to get your monthly bonus. You are pretending to be an employee of a hospital in their billing office. I read the description of the job about it being a clean environment not even close. The bathrooms are filthy, so filthy that they have posting for you to clean up after yourself. Which leads me to my final point they hire any and everyone. The management staff are not welcoming they act as if you are beneath them and look down their noses at you and barely speak back to you. Needless to say I felt really bad for the people that work there the turnover rate is really high and the employees are not treated very well and those that are, are in cliques almost like high school.
Expectations on bonuses. You can only collect what customers are able to pay and when the call comes in you don’t know how much that payment is going to be.
