Pros
The only pro for me was the Trainer Ann. She is the light that holds the company together.
Cons
I have several Cons that people should take into consideration before applying. There is no direct way to reach anyone for questions. The only way to reach anyone is by email and that normally never gets responded to or you get a rude response. The supervisors will send emails back and forth talking down about new hires or other employees. When patients want a call back from a supervisor they do not call them back and usually get sent to collections. Then you have to explain that you have no way to reach anyone except by email. When your a new hire they will threaten to write you up instead of teaching you the right way to do things or tag higher ups in the emails to make it look like you was the one doing wrong. Human Resources will mess up all of your payroll and insurance and will tell you to contact a professional to have it fixed and will not help you with anything. The pay is a joke for all the mental stress you have to deal with and on top of that they have a way of making it a stressful job when they mess up patients payments and it makes it look like money is missing but it falls on the collector and the supervisor is the one at fault. They show a lot of favoritism and if you have system issues and someone has to collect a payment for you even thought it is the companies system issue they will let the person whom took it get credit especially if its one of the favorites. They make sure you cant meet any monthly goals. The hours dont really change unless you move to taking different types of calls but I didnt like the hours either. If you have a prehire date plan to get wrote up unless you show detailed documentation on why you was not present even if you told them when hired and in advanced about the date. If your out for anything COVID related documentation don't matter its still a write up. There is no option for advancement. The turnover rate is so unreal for the company as well.