You don’t get better pay because you have travel benefits! But can’t afford rent!! - CSA - Customer Service Associate United Ground Express Employee Review

Thank you for sharing your feedback. We’re glad to hear you value the flight privileges and the opportunity to connect with people through your role at UGE—these are experiences we’re proud to offer and that many of our team members enjoy. We also recognize your concerns regarding pay and long hours. Working in aviation can be demanding, and we understand the importance of fair compensation and work-life balance. While operational needs can sometimes require extended schedules, we are actively working on ways to create more predictability for our teams and to support a better balance. Additionally, we regularly review our pay structures to remain competitive within the industry and to recognize the hard work and dedication of our employees. Your input matters, and we appreciate you taking the time to highlight both the positives and the challenges of your experience. We’re committed to making UGE a place where employees feel supported and valued, and your feedback helps us continue improving.