Pros
UTC has established standard work and a strong infrastructure to ensure that the tribal knowledge is collected and maintained. There is extensive availability of training opportunities not only to support your current work efforts but you own personal growth. There is a extensive amount of effort in educating the workforce on business ethics and changing the employees view of supporting the customer so that they only want your product.
Cons
There is a tendency to focus on all the tools put in place on not on the objective of using the tools. The standard tools were intended to make us more efficient, give us a place to go to understand and simplify what needs to be done and make sure that from one business unit to another we are working in the same manner. Instead maintaining the tools and evaluating the tools have become more and more of the job. People worry more about the tool being used correctly then the output of the tool.