Non profit call center run like a for profit center - 211 Resource Navigator United Way Employee Review

People were very nice and cooperative

Not any that I would speak of

The mission is meaningful and the work itself can be deeply rewarding. Colleagues are talented, dedicated, and genuinely care about the community they serve. For the right person, that camaraderie carries a lot of weight.

Over the past two years, this organization has undergone significant and painful change. A revolving door of senior leadership, including the abrupt loss of key executives, created instability that trickled down to every level of staff. Layoffs followed, and then a steady stream of voluntary departures that leadership appeared either unable or unwilling to address meaningfully. Under new leadership, nearly every quality-of-life benefit that made nonprofit-level salaries feel worth it has been reduced or eliminated: fewer sick days, increased healthcare costs, loss of Summer Fridays, loss of Thanksgiving week, and a shift to more required in-office days. The cumulative effect is an organization that asks a great deal of its staff, in salary sacrifice and mission commitment, while systematically withdrawing what made that trade-off feel fair.