employer cover photo
employer logo
employer logo

Universal Orlando Resort

Part of NBCUniversal

Is this your company?

Senior Programmer Analyst - Senior Programmer Analyst Universal Orlando Resort Employee Review

2.0
Jan 30, 2018
Recommend
CEO approval
Business Outlook

Pros

You don't have to excel at your job to have job security. It appears that anyone is able to come in do this job.

Cons

Process - There is none. When you develop software for this company expect everything to be on fire at all times. Management will set ridiculous deadlines and you will "voluntarily" work weekends to meet those goals. In the end the projects they are working on really don't benefit the customers that come to the park but rather the management for getting things out on time. Software Development - This is a joke. The resources that are found here are mostly contractors and hired help that have the sole purpose of doing the minimum viable product to reach an end goal. If that happens, great. If not, they will just find someone else. If you feel that the product that at any point is not good enough or doesn't meet the demands of what customers want, you will be moved to another project in some other building. Your opinion doesn't matter, only your ability to execute.

Explore other reviews about Universal Orlando Resort

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

easy hire and nice management

Cons

outdoors in the sun throughout summer can be brutal

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay with strong earning potential. Excellent 401(k) plan and overall benefits package. Clear and straightforward point-based attendance policy. Comprehensive employee benefits that compare favorably within the industry.

Cons

The role places a stronger emphasis on service than sales, despite sales performance being an important part of the job. Internal systems can also experience frequent technical issues that affect efficiency. The two biggest drawbacks are the quality assurance process and skill progression. Quality assurance metrics can feel overly rigid, with significant emphasis placed on specific phrasing and required talking points, even during simple customer interactions. This can make conversations feel less natural. Performance evaluations may also vary depending on the reviewer, leading to some inconsistency in scoring. As employees gain additional skills, such as handling vacation packages and room-only reservations, scheduling flexibility may decrease due to business needs. Opportunities for preferred schedules or early releases can become more limited. Additionally, skill-based call routing may result in periods where agents handle only room-only calls, which do not offer the same commission or incentive opportunities as sales calls.

See reviews by: Helpful|Rating|Date|All