Painfully Mundane with no work life balance - Disability Benefits Specialist Unum Employee Review

1.0
Jun 6, 2020
Recommend
CEO approval
Business Outlook

Pros

PTO is excellent... but you will need it, great 401k match

Cons

Subpar training, 6 weeks classroom environment does not even remotely prepare you for your on floor experience. Micromanagement. Lots of waiting to approve claimants. No one is on the same page from mentors to leads to management. Everyone has a different idea of how to approve a claim. Mentor will tell you to do it one way, management another then lead another. Monotonous repeat work. Gossipy environment and lack of support. Workflows somewhat contradicting. Expectations for completion of daily work is unrealistic. This is not a 40 hour work week. Pay is mediocre for workload.

Explore other reviews about Unum

5.0
Jun 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, wonderful coworkers and peers, caring DIRECT leadership, growth opportunities

Cons

Strict in office policy, leadership VP level and higher does not seem as caring, burnout possible, lower end of salary compared to the market

1.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto, good company to work for career wise, good discounts on things+discount for food on site.

Cons

Overworked like crazy, I was hired a few months ago but am already looking for something else, due to the stress and constant feeling of “wow finally i think im starting to get this” all to be reminded when submitting your tasks for mentor review you either did it right or have to redo the whole entire thing from scratch that is if your mentor is even available. Depending on your mentor as well that can really damper your experience and overall understanding. Training could have been done a lot better initially with constant exposure to different task types and different material. For example Medical certifications could have been shown over and over again for us to understand if it’s complete, incomplete and what significant health condition it would be for coding. With other team members also leaving as training ended and senior team members leaving once we got assigned the writing was on the wall. I really wanted to give Unum a shot and really try to see myself here, maybe it’s just the position of leave specialist or maybe all the jobs are the same, still can’t help but wonder if another position would’ve suited me better if they allowed role transfers sooner instead of waiting a minimum full year.

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