Excellent! - Benefit Center Coordinator Unum Employee Review

5.0
Dec 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Great exposure to professional environment. Awesome coworkers. Supportive Managers. Great opportunities of advancement when you are ready. The company encourages people to take charge of their own developments. Managers help those who help themselves.

Cons

Stressful environment. There is an elaborate and long process to the role I play and it takes a lot of time to master the materials. The starting pay is not very good for the amount of stress one is exposed to. You get in contact with many customers who are not always pleasant. Some customers have had very negative encounters with the management and they think that the person on the phone had something to do with it.

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5.0
May 4, 2026
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Pros

Pay, consistent schedule, excellence in work is rewarded.

Cons

Monitored regularly. Pre-determined schedules are followed.

1
1.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto, good company to work for career wise, good discounts on things+discount for food on site.

Cons

Overworked like crazy, I was hired a few months ago but am already looking for something else, due to the stress and constant feeling of “wow finally i think im starting to get this” all to be reminded when submitting your tasks for mentor review you either did it right or have to redo the whole entire thing from scratch that is if your mentor is even available. Depending on your mentor as well that can really damper your experience and overall understanding. Training could have been done a lot better initially with constant exposure to different task types and different material. For example Medical certifications could have been shown over and over again for us to understand if it’s complete, incomplete and what significant health condition it would be for coding. With other team members also leaving as training ended and senior team members leaving once we got assigned the writing was on the wall. I really wanted to give Unum a shot and really try to see myself here, maybe it’s just the position of leave specialist or maybe all the jobs are the same, still can’t help but wonder if another position would’ve suited me better if they allowed role transfers sooner instead of waiting a minimum full year.

1
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