Incredible Company - Customer Service Upgrade Employee Review

5.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

The founding team is the best in the industry hands down. They bring incredible experience of having previously built a multi-billion dollar company in the Fintech space. They have great vision for our company but more importantly, they know how to execute against that vision. The culture is simple but amazing: Hire talented people and empower them to do what they do best, treat everyone as equals regardless of title, work hard and get stuff done with a sense of urgency, be passionate about helping people and changing a financial services industry for the positive, and have fun with our journey of building something great. The company is in the very early stages of building a company from the beginning and you can just feel the positive and creative energy from the team. There's also a ton of career growth opportunities for those who do great work at the company. The company just raised one of the largest series A funding rounds ever in the Fintech space. Clearly investors are very excited about the upside of the company. The office locations in both San Francisco and Phoenix are beautiful, state of the art, downtown, and central to public transportation which is great for those who commute longer distances. It's the opposite of many bureaucratic organizations with unnecessary layers of people who do little to no actual work. The company idea is to hire exceptional people who like to do actual work and run lean. Middle management is experienced and clearly cares about the people they lead. Even though they bring great industry experience, they also don't pretend to know it all and they proactively seek out feedback from the team on ideas for improvement. The personal loan product is fantastic because it helps customers lower the cost of their credit and improves their financial lives. Having a great product and truly helping people is huge for me.

Cons

I can't think of any cons as of today.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

1
See reviews by: Helpful|Rating|Date|All