Run away! Don't apply. You deserve better - CS1 Upgrade Employee Review

1.0
Feb 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Casual dress code & free health, dental, and vision

Cons

Don't expect to be treated like an adult at Upgrade. This company put a capital M in micromanagement. If you try to go into aftercall after a call to type in notes the director will change your status back to available. If you are even a minute late from coming back from your break or lunch, you will hear about it. Pretty soon the company will have scheduled bathroom breaks and you will have to sign out a pass just to take bathroom break just like in high school. This company is so unprofessional is so many ways and that is saying a lot because Ive worked at McDonalds before. The director is a complete and incompetent moron. I can't believe he was even hired. That should have been my first clue that this company was an absolute joke. Most of the supervisors are passive aggressive and treat you like a child instead of recognizing that you are an adult with a life outside of Upgrade. This company is absolutely pathetic. If you are thinking about applying I would apply somewhere else you can do better and you deserve way better.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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