Loan Review Specialist - Loan Review Specialist Upgrade Employee Review

1.0
Sep 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Free snacks and that’s about it.

Cons

The negative reviews have been accurate. This place is a complete joke and management has no idea what they are doing. Management tends to force new policy changes based on what sounds good vs what’s practical. Yes, it is true that other Supervisors steal your loans and assign them to their agents when you are out of the office. This place is extremely shady. Management is not willing to admit volume of work has decreased, if that’s not the case then they have overhired. The production goals are not obtainable with the low volume of work. In order to come close to meeting your production goals you have to steal loans from your co-workers when they are out of the office. Does this sound ethical? The Director walks around and makes people feel uncomfortable by standing behind you while you are working. I have no idea how he even got this job. He is super creepy and may even have aspergers. Having an interview with him will be one of the most awkward moments of your life. This place try’s to make you feel like your job is on the line at all times. Instead providing employees with incentives for hitting your goals, they try to make you fee like you may lose your job at anytime if your production goes down even in a low volume environment like it is now. The training is completly a joke because the matierial that’s covered is outdated. Everything management implements is on experimental basis because they are completely clueless. Only take this job if you are desperate for money. There are better jobs out there for $20 an hour.

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Upgrade Response
7y
As with any scaling company, growing pains are an inevitable part of the process. Sometimes business can ebb and flow and it seems we could improve our communication in this area. We are committed to ensuring our culture provides a rewarding work environment for our team members. We take your feedback seriously and it’s disappointing to learn that you didn’t find Upgrade to be a positive work environment fitting to what works best for you. If you have additional insights you would like to share with us, please email us at wecare@upgrade.com and we can connect with you to learn from your experience. We appreciate the feedback to better understand how we can communicate better during these transitional periods.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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