DO NOT DO IT! - Loan Review Specialist Upgrade Employee Review

1.0
Jan 8, 2019
Recommend
CEO approval
Business Outlook

Pros

nothing. literally nothing. nada. zip. zilch.

Cons

Where do I even start? They hire WAY too many employees; people will be sitting around doing nothing for 7 hours out of the day. For every new employee they hire, another one quits or gets fired. The turnover rate is insane. Not only that, but they hire total losers here. I’m surprised they don’t drug test people considering the incidents that happened here involving drugs and alcohol with employees at work. Just shows the type of lowlifes they hire. The favoritism is so obvious it’s sad. If you are friends with upper management, they will go above and beyond for you as far as promotions go. There would be someone with more experience and talent than you but if you are friends with management, they will give you the job over the person who actually deserves it. They tell us if we do A, B and C that we will get a raise and then they never give it to us. They would rather spend all that extra money towards something more important, like having a break room stocked with snacks that no one eats. They try to show that they “care” about their employees by providing us with snacks, food, happy hour events, etc. but in reality they don’t even know your name let alone care about how you feel at work. You can walk past someone in the hallway and say “hi” and they won’t even look at you in the face let alone respond to you. They get away with anything around here. If you want to work for a company that actually cares about their employees and values their opinions, my advice to you is to keep looking!

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Upgrade Response
7y
Thank you for your feedback. As with any scaling company, growing pains are an inevitable part of the process. Sometimes business can ebb and flow and it seems we could improve our communications in this area. We strive to give growth opportunities to our team members at different points in their professional development with the goal of setting them up for long-term success. We have an established internal posting and interview process for open positions within our organization to provide a fair opportunity for those interested in these roles to be considered. Upgrade is committed to a drug free, positive work environment and we have zero tolerance for the type of behavior you describe in your feedback. We encourage all team members to share their concerns directly with any member of management or with our People Operations team. If you have additional details about the concerns you mentioned, we encourage you to connect with us at wecare@upgrade.com so we can appropriately address them. We appreciate you taking the time to share your feedback with us.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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