Great Culture, Great Pay, Tons of Perks - Loan Advisor Upgrade Employee Review

5.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

-Tons of support in getting up to speed doing the job with weekly coaching sessions with supervisors - Pay is great and includes a 20% monthly bonus based on very attainable goals - I cannot say enough good things about all the people that lead the Loan Servicing & Collections team from the team leads, to the supervisors, all are excellent, fair people who work hard to help you succeed - In most situations, you are empowered to actually be helpful in addressing customer's needs rather than simply stating policy at them. - Coworkers are great and it is a work-hard play-hard atmosphere -TONS of free stuff from free food to all kinds of swag, it is a fun place - Private break rooms

Cons

-A little bit of micromanagement but it is not too invasive -The company takes its ethical responsibilities very seriously, which means very strict rules regarding customer verification before giving out information, which can occasionally be frustrating. -Quality Assurance reviews are abnormally strict -Deferment request process is a work in process

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Upgrade Response
7y
We appreciate you taking the time to share your feedback with us. Your constructive comments about your experience will help guide us as we continue to evaluate our policies and processes in future. We strive to balance the compliance requirements for our business while providing clear communication to our employees regarding why we have these policies and practices in place. As with any scaling company, growing pains are an inevitable part of the process. Again, thank you for your feedback. We wish you the best moving forward and thank you for your time with us.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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