Good Company Overall - Loan Review Analyst Upgrade Employee Review

4.0
Apr 7, 2019
Recommend
CEO approval
Business Outlook

Pros

They treat their employees well and if you work hard you can do well for yourself here. It’s not very difficult and they pay isn’t horrible for the amount of work you have

Cons

Wish there was better opportunity to grow and collaborate in a startup environment. You are very limited to your assigned work.

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Upgrade Response
7y
We appreciate you sharing your feedback with us. As a scaling company, we strive to provide a collaborative culture filled with growth opportunities as we thoughtfully build our teams throughout the organization. We can appreciate that the availability of these opportunities may not always align with our team members’ individual expectations, however, hearing this specific feedback is helpful to us as we continually evaluate our internal growth needs. We strongly encourage you to share your expectations and experiences with your manager, via our internal employee surveys, or if you prefer you can reach out to us directly at wecare@upgrade.com and we’ll set up a time to speak with you personally. Thank you for your contributions to Upgrade and our customers.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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