Toxic Workplace and High Turnover - Supervisor Upgrade Employee Review

1.0
Dec 23, 2020
Recommend
CEO approval
Business Outlook

Pros

- Snacks, all the unhealthy Costco snacks you can eat! Managers are encouraged to bring employees snacks so they never have to leave their seats.

Cons

Whenever I bring up my concerns to management I get the same generic answer about this being a "startup culture" or "growing pains" or "scaling problems" There are many startup companies that hire and retain experienced employees all while promoting a healthy workplace. No one will admit that finding and keeping experienced employees is the main problem at Upgrade. Leadership is awful at best and turnover rates are much much higher than average. - CEO has a history of defrauding investors. Read about it here - https://www.sec.gov/news/press-release/2018-223 - Harassment is allowed and a great tool to meet our unrealistic numbers. Shaming, blaming and singling out employees from their team are all allowed. This is the very definition of a hostel workplace. - Over the years leadership keeps getting younger and less experienced as the company grows. This is a good indicator of how messed up things have become at Upgrade. People with experience won't stay long, or will avoid this company altogether, leaving the young and ignorant to lead the way.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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