Look elsewhere unless really passionate about finance - Loan Specialist Upgrade Employee Review

3.0
Mar 9, 2021
Recommend
CEO approval
Business Outlook

Pros

- Free office snacks - Nice office aesthetic - Pay is decent

Cons

- Bad management - Poor work/life balance - Low employment engagement - 60-day probation before being able to use sick time during a PANDEMIC - Work in office with little option to WFM unless you have a disability So much I could say... to begin with, the company does not have any values they adhere to. If you're a mission-driven person, this is not the place for you. They claim to want to "help customers lower their debt to help them reach their financial goals and live a better life" but you don't actually feel any of this and end up just processing day-to-day admin tasks. They offer basic credit score information on their website but that's it. There are very few company engagement activities and All Hands meetings end up disengaging you rather than exciting you about the company. Due to this, employees are disengaged and turnover is high. Not everyone who is a manager in Loan Servicing is competent to lead teams. They claim to have a good work/life balance but this is not the case. Due to the company not wanting to appropriately staff, certain teams end up working mandatory OT on the weekends. Unless you have a background in finance, live in SF or legitimately enjoy this sector–Upgrade will only be another job to pay the bills.

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Upgrade Response
5y
As with any scaling company, growing pains are an inevitable part of the process. Sometimes business can ebb and flow and it seems we could improve our communication in this area. We appreciate the feedback to better understand how we can communicate better during these transitional periods.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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