If you really need a job and have no other options then maybe consider upgrade - Loan Review Specialist Upgrade Employee Review

1.0
Jul 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent pay, including opportunities for bonuses and spiffs. Free snacks in the break room and some of the management is good. No dress code.

Cons

They promised work life balance and did not deliver. They actually had forced ot, and lied/mislead about how heavy customer service the job was. Any pick up in business requires you to stay for OT and to give up half of your lunch or stay after hours. However, they don't allow you to take 30 minute lunches to get out early since it doesn't benefit them. They don't seem to value their employees like they say they do. The culture is very casual but can get to the point of being unprofessional. Team leads avoid responsibility when they can and encourage drama if they find it entertaining. I understand you want to have a young fun environment but when leadership thinks its ok to unironically and frequently use internet/ meme speak and openly talk or allow others to talk about personal/sex life at work is quite irritating. It is very easy to see why the turnover rate is so high here.

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Upgrade Response
4y
We are interested to hear more and learn from your experience. Please email us at wecare@upgrade.com and we will set up a time to connect with you. We are committed to ensuring our culture provides a rewarding work environment for our team members. We take your feedback seriously and it’s disappointing to learn that you didn’t find Upgrade to be a positive work environment fitting to what works best for you. We strive to cultivate an inclusive and diverse environment and your feedback will help us to continue to improve.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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