Reviews here have mentioned that the company blames many of its woes on "startup growing pains", which is true. But the most glaring result of those "pains" is found in their leadership. People are promoted to team-lead and supervisor due to nothing more than seniority and 75%+ of them have absolutely no business leading anybody. The company recently held a day long seminar on leadership, and the supervisors returned from it with nothing to show except for a lost day of productivity. My own supervisor is so disconnected from their team that they are genuinely unable to answer day-to-day questions about the role.
Either they're laughably inept or they're overwhelmed with work (though what that could be, I have no idea. Another google doc to micro-manage your team, perhaps?) but either way it's disheartening to have leadership that is so disconnected from the work their 'subordinates' are doing.
Compensation is another area that suffers from frightening inconsistency. The top performers are only making a few dollars per hour more than new-hires, yet expected to produce at a rate 5-10x higher. Monthly bonus and commission (they call spiff) is available depending on the role, but the goalposts for this income are constantly changing and you have to hound leadership for details. Several months in the last year my bonus checks have been shorted and when confronted about it, management brushed off the severity of the issue and chalked it up to a clerical error.
Ultimately the role is simple enough that if you want a braindead, clock-in-clock-out job, this is the place for you. But if you have a genuine desire to grow or develop new skills, you'd better hope that you get 1 of the few actual supervisors who care about their team members. Otherwise you're on your own.
