Pros
> Great overall company culture and colleagues. > Very easy day-to-day responsibilities. > Well-stocked kitchen and beautiful rest areas to decompress. > Great benefits, 401k, investment into company equity after 1 year of employment. > Well-managed, experienced, executive C-level leadership--this company is definitely in it for the long run. > Opportunities for growth as long as you put in the elbow grease.
Cons
For the responsibilities of this role, middle management made it much more complicated than it had to be. It should be noted that each office does not have independently functioning Document Management teams. Instead, they're all subordinate to the Phoenix office. This is causing some difficulties because the needs, volume, and documents received in one office are not entirely the same as in another. It is also tricky because you don't necessarily have a supervisor or colleagues on site you can immediately turn to for help, and Slacking/Google Meet-ing/email-ing them guidance questions does not always guarantee a timely response. The lack of management presence in my time in this role has led to me being blindsided multiple times by unexpected "Formal Coaching" by management on how to do my job better, which comes across as highly tone-deaf because they are not fully aware of the nuances in my day-to-day. A few exhibitions: 1- Management issued a written warning, noting that I failed to route a document to our Legal Team. I routed the document to Bankruptcy Team because the document had, in bold lettering, Bankruptcy Notice. I was trained by management to send all documents with such descriptions to the Bankruptcy Team, yet it turns out that I had to learn the hard way that not all Bankruptcy Notices are meant for the Bankruptcy Team--some are legal documents. The fact that Management failed to provide adequate training + lack initiative to give me advanced heads-up of what to expect + immediate recourse to issue a warning instead of constructive development left a terrible taste in my mouth. 2- This role is very manual: you are expected to open+sort ~80-130 mail pieces a day alone, then log them into a Google Sheets Intake tracker, then stamp the Date Received + unique intake number, then scan each mail item to the correct destination INDIVIDUALLY and with the original enveloped paperclipped to it. All of this is expected to be done by ONE person. I have requested multiple times for a second person to be hired to help out, only to be told it is not within the company's immediate priorities, given the current economic climate. While understandable, I still see job postings for highly-salaried Developer positions. Immensely tone-deaf that they are willing to shell out cash for such a role but not hire an additional entry-level salaried Document Specialist who handles sensitive, confidential documents that may make or break a litigation case made against the company. Here's also something very suspect: there are actually 2 Document Specialists in the office I reported to, but only myself in my office. I think they know what the needs are but are unwilling to act on it. Also, what happens if the singular Document Specialist gets sick or goes on vacation? Does document processing just... stop? 3- Tangent to the previous point, management fluctuates from either complaining that I am not doing my job quickly enough or that I am doing my job too clumsily. Initially, I was concerned about doing each step in the process accurately, but upon being "Coached," I was taking too long. I decided to expedite and tried going a bit fast, turning my work into an assembly line of opening, sorting, stamping, and scanning. Of course, when you have ONE human individual rushing to complete their duties before EOD, missteps are bound to happen (thus why I pushed the need for 2 people for this role). As such, you can imagine that a lot of my "Coaching" fluctuated between talking about "speed + efficiency" and never led to anything more productive than that. It's a tiresome tit-for-tat. 4- A lot of Management's decisions for this role's responsibilities and processes are heavily dependent on the concerns of a very zealous Legal Team. That is completely understandable, given the sensitive nature of what this company does. However, it does not appear Legal Team is fully cognizant of the nuances of the role, such as the volume-to-specialist ratio, the remote nature of the team, delays/missteps in document routing due to the ambiguous nature of the documents, and general lackluster training on document identification which would've avoided a lot of legal drama for the company.