Transition job at best - Anonymous employee Upgrade Employee Review

2.0
Jul 7, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free snacks and drinks in the kitchen. Wearing shorts and tees to work.

Cons

Don’t expect to ever move up in this company or a raise and don’t dare ask about bonuses. Micromanagement to its fullest. Management that knows less about products and procedures than the employees they supervise and “help”. Way too many cooks in the kitchen with creating policies that everyone is constantly confused as to what to actually do.

avatar
Upgrade Response
3y
We appreciate you sharing your concerns and will review your feedback with our internal team in our ongoing effort to improve and create a fun work environment that is best in class. If you would like to speak to someone about your experience, please email us at wecare@upgrade.com and we will set up a time to connect with you.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

1
See reviews by: Helpful|Rating|Date|All