Whatever they offer you I promise it’s not worth it - Quality Assurance Upgrade Employee Review

1.0
Oct 17, 2023
Recommend
CEO approval
Business Outlook

Pros

pay looks nice (at first) nice views from the office

Cons

Leaders lack leadership skill and basic human decency. Communication has been lacking since they were considered a start up; at first they called it “growing pains” but nothing has ever been done to improve interdepartmental communication unless their only efforts stopped at managers gossiping amongst themselves the more the company grows, the less they invest in proper technology/systems to help their employees succeed and then blame employees for not efficiently doing their work. Expect your work to be doubled even tripled, but don’t expect your wage to change. In fact, be prepared to have the CEO quite literally giggle at you for inquiring about the likelihood of inflation or merit raises.

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Upgrade Response
2y
We strive to create a culture built around a diverse learning experience, innovation and positive customer impact while maintaining strong ethics, accountability, forward thinking and an entrepreneurial spirit. We take your feedback seriously and it’s disappointing to learn that you didn’t find Upgrade to be a positive work environment fitting to what works best for you. We are interested to hear more and learn from your experience so we can improve. Please email us at wecare@upgrade.com and we will set up a time to connect.

Explore other reviews about Upgrade

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great amenities like snacks and stuff

Cons

Collections is a soul crushing job

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* The company provides free snacks in the office, which is a great perk for daily productivity. * Frequent company-wide events help foster a strong sense of community and team bonding. * The relaxed dress code allows employees to wear casual clothes, contributing to a comfortable and welcoming workplace environment. Elaboration: Mentioning these specific perks highlights a positive company culture that prioritizes employee well-being and comfort. When writing a Glassdoor review, these details are highly valuable to job seekers because they speak to the "day-to-day" experience of the role. Highlighting the balance between professional expectations and casual, social benefits creates a well-rounded picture of what it is like to be part of the team, suggesting that management values both morale and employee satisfaction.

Cons

The work environment is heavily defined by excessive micromanagement that stifles independent problem-solving. Communication is fragmented, as everyone provides different answers to the same questions, leading to constant confusion and redundant tasks. Furthermore, the internal culture is cutthroat; people are frequently willing to sabotage or "screw over" colleagues just to gain a minor personal advantage, which creates a deep lack of trust throughout the office. Advice for management: Management needs to establish a unified standard operating procedure to stop the conflicting information being disseminated to staff. Additionally, leadership should address the toxic "every person for themselves" mentality by fostering a culture that rewards teamwork rather than individual gain at the expense of others. Reducing the level of constant oversight would also empower employees to be more productive and engaged in their actual responsibilities.

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