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Upland Software

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Toxic corporate culture - Anonymous employee Upland Software Employee Review

1.0
Mar 10, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salaries are competitive, office environments are pleasant. An open telecommute policy in some offices leads itself to being a very flexible place to work. Open time off policy, and management encourages you to take time when you can.

Cons

A company that grows by acquisition should have a good way to handle integrations, and a management team that is good at managing remote departments, resources, and varying different technology stacks. That is not what they have. Instead, the upper management is incompetent at best, and actively sabotaging the company at worst. They are employed in a position to primarily work with resources in other offices, but cannot seem to manage to hold a meeting more often than once a month or keep on top of their emails. They actively distrust their own employees, and fail to listen to any of the valid concerns those employees have. They attempt to lead as if they are officers in the military, but unlike officers in the military they have no idea what the people under them are actually supposed to be doing. As a result, they force you to work on increasingly ridiculous integration requests which damage you and your business unit's ability to work. This leads to staff attrition, lost sales, lost customers, and a huge morale problem across even unaffected groups. While they could focus on resolving these issues by moving the toxic upper management into roles where they're not dangerous to the organization and hiring people who might actually be able to do their jobs, that is not what they do. They instead send around representatives from HR or the C-level of the company to remote offices where people are encouraged to vent about their issues, further hurting morale. Instead of walking away from these meetings with action items that the C-level/HR staff take seriously, months later we are informed all of the reforms they intended to make are not going to be made. It feels as if the organization does not want you to do your job, they want you to do some fantasy job they think you should be doing, and they have no interest in what job you actually need to do.

Explore other reviews about Upland Software

5.0
Aug 19, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great remote first mentality. Great supportive people. True common sense, unlimited PTO. Good culture.

Cons

Salary & Benefits are likely lower than at other companies for similar roles.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

* Strong brand recognition. * Good library of marketing content. * Consistent webinars and events. * Broad product portfolio. * Solid marketing technology and automation. * Good support for sales campaigns. * Established customer base. * Strong SEO for many products.

Cons

The people are exceptional. The SDRs, Team Leads, SDR Managers, Directors, Marketing team, AEs, and Sales Leadership are some of the smartest and hardest-working professionals I’ve worked with. Operationally, Upland runs like an elite SaaS organization with strong processes, disciplined execution, and a culture of continuous improvement. The problem, in my experience, isn’t the people or the process. It’s the product portfolio. There comes a point where no amount of coaching, AI, lead generation, account targeting, messaging optimization, or activity increases can compensate for a product that struggles to consistently win in the market. When close rates remain stubbornly low, the organization naturally searches for another optimization or process improvement, but sometimes the biggest constraint isn’t execution. I’ve seen less experienced teams with average processes produce dramatically better results simply because they were selling products customers were eager to buy. That’s a difficult reality for any company to confront, but it’s one that shouldn’t be ignored.

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