Needs Improvement - Branch Manager Utah Community Credit Union Employee Review

I spent over 10 years working at UCCU. While I believe in the company's mission and genuinely cared about my team and the members we served, my overall experience left me feeling deeply disappointed and disillusioned. I gradually saw the organization change in ways that made it hard to stay optimistic. What was once a stable, community-driven credit union began to feel alarmingly uncertain and reactive. Departments were reorganized or eliminated with little or no explanation, and communication from leadership became more opaque and half-hearted over time. Expectations and goals shifted so often that it became difficult to know what success looked like. The lack of consistency made it challenging to do my best work, or to feel confident in the direction I was heading. Compensation was another point of concern. Across many roles, wages fell behind what competitors were offering. In some cases, entry-level employees could make more in fast food or retail, despite the responsibilities that come with a job at an FI. Efforts were made to increase wages by consolidating job functions and reducing staff, but these "quick fix" tactics contributed to high turnover and made it harder to retain strong, experienced staff. The branch network saw major challenges. Historically, Branch Managers would stay in their roles for decades, but in recent years, over half have left; many voluntarily, some seemingly without warning. A troubling pattern emerged where leadership roles were increasingly filled by individuals with close personal ties to certain key leadership figures, sometimes without any relevant financial experience. Meanwhile, seasoned and capable employees were either passed over or left due to frustration. Efforts to raise concerns were often met with silence, polite dismissal, or even disciplinary action. It was disheartening to see how private relationships seemed to carry more weight than performance or integrity. This dynamic created a culture where many felt voiceless, and morale suffered as a result.