This company is a scam for both employees and clients alike. Trainers are so busy and overwhelmed that they cannot properly "coach" or "train" anyone. Your entire day will be answering emails for free-you are not paid anything for the hours of emails you deal with daily. $9 commission per client you get. You are "allowed" to take 1 day a week off from emails but in reality you cannot do that because you would never be able to function the next day if you let them go. You will be working long hours-like 14+ per day, for peanuts. I never wanted to actually track hours because if I did, I would see how low the pay actually is hourly. Constant stress from overwhelm. This company cares about money, not people. Trainers are disposed of at the drop of a hat. Horrible culture and work environment.
The sales people trash trainers to their own clients in order to sell higher ticket packages. When brought to management, their response is that they know it is an issue. No communication between different sections. The entire company is a disaster. No wonder they are known as the snake oil salesmen of the fitness industry. Total fraud.