Bad Experience - Client Care Specialist VCA Employee Review

1.0
Mar 3, 2013
Recommend
CEO approval
Business Outlook

Pros

some doctors are very good, and hard working co-workers.

Cons

Horrible managment!!!the supervisor current is grossly under qualified. Management does not have degrees and business decisions are made based on persons popularity vs. how qualified a person is for a position. There are new posiions made available every month suspiciously filled by a friend of the current supervisor or manager. The manager/supervisor have fired people just because they felt a person was a threat to them for standing up for fellow co workers or for whats right vs wrong. To sum it up the new supervisor is worse than the previous one was before. She takes 5 times the amount of cigarette breaks, gossips at her desks with the fellow assisant supervisor every day while co workers scramble to do the workload ment for 10 people on a staff of 3. Breaks and lunch are a rarity because the schedule cannot be made. The supervisor also uses threats and coercien towards people she does not like if she needs shits filled or other work done. If only this cycle were broken instead of the same mistake being made over and over by simply picking the wrong type of person to manage a staff. Most of the emails we receive daily are threats made by managements that we better do this or better stop doing that or discplinary action will be taken. This is usually regarding petty stuff that is not relevant but management decides to nitpick to make themselves look like they are working.

Explore other reviews about VCA

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Perfect team for learning and mentorsip

Cons

New manager made 13 of us leave for the best

4.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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