Not recommended - Veterinary Technician, Cvt VCA Employee Review

2.0
Apr 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pet policy, decent health insurance

Cons

We were a Pet Partners hospital that got transitioned to a VCA clinic. This was what I would of called a unicorn clinic. While we were small, we were a amazing staff. Worked together well and had very little conflict. We had no practice manager. Those duties fell on the doctor and also was spread among the support staff. As a pet partners hospital this was doable. As a VCA hospital it was not. We continuously kept getting more added to each position. We tried to keep up, but policies and protocols that worked well for large hospitals did not work well with a small clinic such as ours and we quickly became over whelmed, along with our other everyday task and dealing with a pandemic. Our doctor was arriving well before open and staying well past closing trying to keep up. Along with other issues it all became too much and she decided to resign. Upon her informing us of her resignation it was a week before we were reached out to by anyone at the corporate office. And we were not reached out to directly. It was a email sent to our doctor to ask us if we had any questions. After that reach out we were never contacted again unless we contacted them first. We were given no instructions, nothing informing us of what our future held, nothing telling us what we needed to tell the clients. One by one each of us turned in our resignations because none of us could stay not knowing if we had guaranteed hours or not. Our resignations were responded to all with the same two generic words. Best wishes. We were made to feel insignificant. VCA makes a big deal about making sure their employees feel valued but we sure didn’t seeing that no one directly reached out to any of the 5 of us. No one cared enough to let us know if we would even have jobs after a certain date. No one at VCA seemed to care the our lives were being affected too. This was not the fault of our doctor, this is failure on VCA’s part to see that their doctors and their support staff cannot be treated as disposable. When a clinic goes from 0% turnover in 5 years to 100% in a matter of weeks you would think they would have some concern.

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VCA Response
5y
We're troubled by what you describe here, as we're committed to ensuring each member of our team has the resources to succeed. Having an opportunity to discuss your employment experience would be deeply appreciated, and we ask that you please reach out to EmployeeConcerns@vca.com. Thank you.

Explore other reviews about VCA

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Perfect team for learning and mentorsip

Cons

New manager made 13 of us leave for the best

4.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
1w
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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