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      VCA

      Part of Mars

      Engaged Employer

      VCA reviews

      Mixed feelings - Customer Service Representative Supervisor VCA Employee Review

      2.0
      Feb 27, 2022
      Customer service representative supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Medical, vision, dental. 401k with small % matched. Two weeks vacation. Gave covid pay during the pandemic for anyone who was high risk or sick. Double pay overtime during the pandemic.

      Cons

      VCA technically paid double time overtime, but we were not allowed to go into overtime. We would get in trouble if we did. The staff was given no raise for two years because "VCA had gave covid pay and double time pay for overtime"... But no one got overtime, and a small fraction of staff was able to use the covid pay. VCA is a money hungry corporation.

      avatar
      VCA Response
      4y
      Thank you for sharing your feedback with us. We know how difficult the last two years have been, and we appreciate everything you do for your hospital, clients, and pet patients. Please know that if you have any concerns you would like to discuss, you are welcome to reach out to EmployeeConcerns@vca.com. We would be happy to speak with you, as we value you a great deal. Thank you.

      Explore other reviews about VCA

      5.0
      Apr 15, 2026
      Vet technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Perfect team for learning and mentorsip

      Cons

      New manager made 13 of us leave for the best

      4.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

      Cons

      There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

      avatar
      VCA Response
      1w
      Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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