Stay Away!!!! - Vet Assistant VCA Employee Review

2.0
Oct 3, 2024
Recommend
CEO approval
Business Outlook

Pros

-The doctors & clinic staff at my hospital are top tier (though this is location dependent). -Online training videos are a great resource for someone brand new to the field. -Offer classes for CE or for anyone wanting to learn. -Discount on enrolling & taking classes at Penn Foster. -Employee discount is pretty nice, especially if you work with chill doctors. Although, most medications can be found cheaper elsewhere, even with your discount applied. Diagnostics are also still pretty pricey too.

Cons

-Extremely overpriced services, especially compared to other clinics in the area. -Frequent price increases (usually one every few months). -Even with the outrageous prices for services and frequent price increases, the pay is abysmal. -If you get a raise, it’ll only be a few cents once a year. -No raises based on knowledge or skill level. You’ll get hired on making the same if not less than a new hire with no experience & be expected to train them without a pay increase. -Company only cares about profits, not about staff, clients, patients, or anything else. -Doctors can’t practice best medicine due to prices being so outrageous for clients. -No opportunities for growth within the company. -Clinics are run off a skeleton crew. -New change has 30 minute appointments come in every 15 minutes for each doctor, and you’re expected to run everything without issue even though you had a skeleton crew beforehand. Also, no opportunities to hire new people or have current staff go into overtime to account for this. You and DVM’s are also expected to run rooms without issue or getting behind, hour long spots for clients known to take a long time aren’t allowed. When issues were brought up to regional manager, we were all gaslit by someone who has never worked in medicine their entire life. -All corporate higher-ups have never worked in a vet clinic, nor do they have any experience or understanding what it’s like. These same people are allowed to make the rules for how DVM’s can practice medicine. -Higher-ups refuse to listen, will gaslight you and your entire clinic when concerns are brought up, instead of actively trying to do good. They don’t care about us. -Some buildings have safety hazards and higher-ups won’t do anything to address anything unless a client gets injured and there’s a possibility of a lawsuit. -The workers comp coverage is atrocious. Barely covers anything. When you fill out an incident report, the only options you have to choose from are why it’s your fault you got injured and not the companies. -You are forced to ask everyone to sign up for their wellness plan which is a waste of money for a majority of owners. You are also forced to get clients to sign up for the online pharmacy. If your numbers aren’t good enough, you’ll get written up by management. -Hospital manager that may or may not have clinic experience has more decision making power over everything. They even have power over the Medical Director. -The EMR system made by MARS that you’re forced to use sucks. -Forced to send out labs to Antech (since it’s also owned by MARS of corse) which has been severely dropping the ball lately in every way you could think of and more.

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VCA Response
1y
We know this is complex and meaningful work, and ensuring our Associates feel safe and supported is of the utmost importance to us. Thank you for providing your detailed input, as it will be shared directly with our leadership team to ensure that our hospitals are a safe and productive place that our Associates can thrive in. We truly appreciate your time with us and wish you all the best in your next career move.

Explore other reviews about VCA

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
1w
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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