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      VCA

      Part of Mars

      Engaged Employer

      VCA reviews

      toxic - Customer Service Representative (CSR) VCA Employee Review

      2.0
      Jul 28, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      caring for pets and working with smart doctors

      Cons

      management needs to be educated on how to manage

      avatar
      VCA Response
      10mo
      Thank you for your feedback and for your time as a part-time CSR at VCA. We’re glad to hear you enjoyed working with our compassionate teams and skilled doctors, our people truly make the difference. We also hear your concerns about management. At VCA, we’re actively investing in leadership development through structured training programs, mentorship, and performance coaching. Our goal is to ensure that every manager is equipped not only with operational skills but also with the emotional intelligence and communication tools needed to support their teams effectively. We’re committed to creating a workplace where every team member feels heard, respected, and empowered. Your feedback helps us move closer to that goal, thank you for sharing it.

      Explore other reviews about VCA

      5.0
      Apr 15, 2026
      Vet technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Perfect team for learning and mentorsip

      Cons

      New manager made 13 of us leave for the best

      4.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

      Cons

      There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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