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      VTrips

      Engaged Employer

      VTrips reviews

      Making the right moves for their customers and their employees - Guest Services VTrips Employee Review

      5.0
      Nov 17, 2019
      Guest services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customer service and maintenance has combined to become guest services. This ensures less wait times for guest to get their questions answered and spend more time enjoying their vacation. Management has implemented new streamlined processes to make it easier for the agents to do their jobs efficiently. The changes are well received and customer satisfaction as well as employee satisfaction continues to rise.

      Cons

      Being a 24 hour call center, late shifts are sometimes necessary; however, management does it's best to ensure equality across the board.

      avatar
      VTrips Response
      6y
      Thank you for your feedback. We are excited about the merging of departments to make the experience for our guest better and make the process easier for our employees. We have so many great things in store and we are glad you can be apart of them. Thank you for being a great team player!

      Explore other reviews about VTrips

      5.0
      Jul 5, 2024
      Reservation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      loved working for this company

      Cons

      highly susceptible to outside weather events & fires which can decimate business

      3.0
      Apr 22, 2026
      Sr. accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to pave your own way and clear path for advancement with small teams and lots of turnover

      Cons

      Poor pay, promises from offer letter not adhered to. Lots of disorganization and intercompany disagreements. It was a very messy organization.

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