Great place to work, but not for everyone - Cruise Agent Vacations To Go Employee Review

5.0
Nov 30, 2025
Recommend
CEO approval
Business Outlook

Pros

You can make as much money as you are willing to invest time; good atmosphere, I enjoy it very much

Cons

There's a bit of micromanagement, some metrics force you to do things that don't help you or the company

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Vacations To Go Response
6mo
Thank you for the 5-star review and for highlighting the earning potential and positive atmosphere. We’re glad to hear you’re enjoying your experience. We’d like to share a bit of context about our performance metrics and management processes. They’re designed to support our team while ensuring consistency and transparency for our customers. We also have clear procedures to keep customers informed when team members are on approved vacation, and we fully encourage everyone to take the time off they need. We appreciate your feedback and remain committed to providing an environment that balances employee flexibility with exceptional customer service. Thanks again, Vacations To Go

Explore other reviews about Vacations To Go

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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